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The player from Argentina had reported that their account at CryptoLeo Casino was abruptly closed and their balance nullified. Despite having reached out to customer support, they had received no explanation. The player had demanded a detailed statement and the return of their account balance, which was 6,500 at the time of closure.

The player from Germany had his winnings capped as a result of wrongly applied maximum win limit for free spins in combination with incorrect information from the casino support and missing bonus condition. The issue was eventually successfully resolved and the player received their winnings.

The player from Germany had his account blocked and winnings confiscated. Apparently, the player has self-excluded himself from another sister casino under the same brand. The issue was successfully resolved, the player received his winnings.

The player from Germany won a larger amount at Bruno Casino and faced a refusal of payout despite submitting the requested documents multiple times. The player confirmed that after verifying the documents, the payout was successfully processed.

The player had mainly been playing live roulette and had cancelled a bonus that he had received. He was unable to access his winnings due to the account ban. After the player's communication with the casino and our intervention, the issue had been successfully resolved and the casino released his winnings.

Pino Casino has good bonus conditions and pays out too! But... makes it incredibly difficult to verify and against all reason they ask for a screenshot for every single deposit and that's not enough either, they also want the IBAN and also address etc which I don't get in the screenshot.

The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his money.

The player from Germany had been awaiting a payout of 2500€ since April 19, 2024. The casino attributed the delay to technical problems with the payment provider. He confirmed that he had successfully completed the full KYC verification process and all his previous withdrawals had been successful.

С усиленной верификацией дела обстоят сложнее. погодя регистрации ее обычно не инициализируют – усиленную верификацию применяют только к тем игрокам, которых заподозрили в click here нечестной игре (вилки, договорняки, адденда сторонних программ). В этом случае ваш аккаунт заморозят, спустя чего с вами свяжется служба безопасности – стоит только перестань созвониться с ними по видеосвязи также ответить всегда ряд вопросов, обычно задают вопросы, связанные со ставками, которые вы совершали.

The player from Germany has requested withdrawal a week ago. It has been pending since. The complaint was resolved as the player received his withdrawal.

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are.

After the player had lodged a complaint, we had mediated the communication between the player and the casino. The casino eventually responded, had apologized for the inconvenience and confirmed that a refund had been processed. The player had confirmed receiving the refund, resolving the issue.